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Our Non-Discrimination Promise

Patient Protection and Affordable Care Act: Section 1557

Moffitt Cancer Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, age, disability, sex, gender identity or expression, or any other protected status. Moffitt Cancer Center does not exclude people or treat them differently because of ethnicity, national origin, age, disability, sex, gender identity or expression, or any other protected status.

Moffitt Cancer Center provides the following free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Moffitt Cancer Center provides the following free language services to people whose language is not English:

  • Qualified interpreters
  • Information written in other languages

Ask your healthcare provider or Moffitt employee on how to access these services or email LanguageServices@moffitt.org.

If you believe that Moffitt Cancer Center has failed to provide these services or discriminated in another way on the basis of race, ethnicity, national origin, age, disability, sex, gender identity or expression, or any other protected status you can file a grievance by writing or calling:

Moffitt Cancer Center, 
Mailstop MCC-PTREL, 
12902 Magnolia Drive, 
Tampa, Florida 33612
Phone 813-745-3808

The grievance committee will review each grievance and provide you with a written response. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).

You may also file a civil rights complaint against our hospital regardless of whether you use the hospital’s grievance process with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U. S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D. C 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

 

Updated 10/13/16