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Patient and Family-Centered Care - Our Promise to You

Patient with caregiver at Moffitt

At Moffitt Cancer Center, we recognize the value of empowering our patients and their families to be part of their healthcare experience. By working together, we can achieve the highest quality of care.

Moffitt is based on the core concepts of Patient and Family-Centered Care, which is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families and health care providers. It is founded on the understanding that the family plays a vital role in ensuring the health and well-being of patients of all ages.

In short, this is a partnership between you, your caregiver, and your Moffitt care team, with you as the team leader.

In Patient and Family-Centered Care, patients and families define their "family" and determine how they will participate in care and decision-making. The four core concepts of Patient and Family-Centered Care are:

Dignity & Respect
Health care providers listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into care planning and decision-making.

Information Sharing
Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, accurate information in order to effectively participate in care and decision-making.

Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

Patients, families and providers collaborate in policy and program development, implementation and assessment; in health care facility design; and in professional education, as well as in the delivery of care.

To find out more about the Institute for Patient and Family Centered Care, please visit

*Reprinted with the permission of the Institute for Patient- and Family-Centered Care.