Virtual Visits for New Patients

Virtual Visit

Cancer care. From the safety of your home.

If you are newly diagnosed with cancer, you do not have to wait to be seen because of COVID-19. Through Moffitt Virtual Visits Moffitt Cancer Center is proud to connect patients with expert cancer care and counseling from the safety and comfort of home. Because no one should have to wait to get the care they need.

Patients can connect with a cancer expert through face-to-face video appointments using their computer, tablet or mobile device. Moffitt clinical care teams are ready and equipped to provide guidance to help you plan your next steps and hopefully offer some peace of mind even during this uncertain time.

To schedule a virtual visit or an appointment at one of our locations, call 1-888-663-3488 or click here to open a new patient registration form. 

Looking for a second opinion for your current treatment plan? Check out Virtual Visits for Second Opinions.

If it is recommended for a patient to come into Moffitt for further testing or imaging scans after a virtual visit, rest assured Moffitt is the safest place for cancer patients to receive the best care. Our diagnostic imaging radiology services offer the latest technologies for tumor detection and staging and all exams are performed by licensed technologists with advanced registration in their specialty then interpreted by fellowship trained sub-specialized radiologists. As a result, we have the ability to detect even the rarest cancers in their earliest stages, a key step in improving patient outcomes. In addition, we are taking all necessary precautions consistent with the advice from the CDC in response to COVID-19 to continually maintain patient safety as our top priority.

I am a new patient, can I have a virtual appointment?

Yes, we can  schedule your virtual visit as a placeholder in preparation for the review by the clinical team. A clinical team member will review your records to determine if a virtual visit is an appropriate option.

If your clinical team determines a face-to-face appointment is necessary to provide you the best care you will have to come to the cancer center.  We want to assure you we are taking every necessary precaution to reduce your risk. You can read about our enhanced safety measures and new visitor policy online at our COVID-19 information hub.

Are virtual visits secure?

Yes. Our cybersecurity and IT teams have worked diligently to vet and configure Moffitt’s corporate account to safeguard against any threat. Moffitt has hosted more than 40,000 Zoom meetings since January with no security incidents to report. To further enhance the security of your virtual visit, you will be given a unique identification number and password for each appointment.

What equipment do I need for a virtual visit?

You will need access to a computer with Google Chrome or a smart phone or tablet with an internet connection for a virtual visit. If your device does not have a built-in microphone and camera, you will need those as well.

We use Zoom to facilitate Virtual Visits. If you have questions about how to use Zoom, please call 813-745-8111 or email patientportalsupport@moffitt.org.

What do I need to do to prepare prior to my first appointment?

Whether your appointment is virtual or face to face, you must register online through the Moffitt Patient Portal and complete the First Appointment To-Do List 48-72 hours before your appointment.

A nurse will reach out to you 24 hours before your visit to complete a medical history and initial assessments and ensure all the online registration has been completed. The RN will attempt to reach you by preferred phone and if she is unable to reach you to ensure registration has been completed, your appointment will be rescheduled.

Is Virtual Visits available outside the state of Florida?

Due to COVID-19, state restrictions have been lifted. We're able to offer care to patients in Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Indiana, Iowa, Maryland, Michigan, Missouri, Nebraska, Nevada, New Hampshire, New York, North Carolina, North Dakota, Oregon, Pennsylvania, Tennessee, Vermont, Washington, DC.

Does Moffitt offer translation services during Virtual Visits?

Yes, video translation services are available.

Why was my appointment switched from a face-to-face appointment to a virtual visit?

Our clinical teams are working diligently to review all patient schedules in advance to determine which appointment type is most appropriate for you. We have reviewed your records, and your provider will be able to conduct your appointment virtually. You will still receive the same level of care you would receive in a face-to-face visit, and a virtual visit will reduce your risk of COVID-19 infection by staying home.

Why was my appointment switched from a virtual visit to a face-to-face appointment?

A virtual visit cannot always replace the need to see your provider in person. Your clinical team has reviewed your records and determined a face-to-face appointment is necessary to provide you the best care. We want to assure you we are taking every necessary precaution to reduce your risk when you come to the cancer center. You can read about our enhanced safety measures and new visitor policy online at our COVID-19 information hub.

I would like a second opinion. Can this be done virtually?

Yes. We have a second opinion virtual consult, which offers a convenient way to virtually connect you to our leading cancer care experts. Once we have received your records and images, we can set up a virtual visit with one of our providers. Keep in mind, a face-to-face visit may still be recommended after the clinical team reviews your case.

If it is recommended you come to the cancer center, we want to assure you we are taking every necessary precaution to reduce your risk. You can read about our enhanced safety measures and new visitor policy online at our COVID-19 information hub.