How to Use Moffitt Virtual Visits via Zoom


Moffitt patients can receive top-notch care from the comfort of home through face-to-face video appointments with clinical care teams on a computer or mobile device.  

Our cybersecurity and IT teams have worked diligently to vet and configure Moffitt’s corporate account to safeguard against any threat.  For security and safety, a Meeting ID and Password are required for all Virtual Visits appointments. This information can be found in your Virtual Visits Appointment Invitation email. Please follow these steps to connect using a computer or a mobile device. If you need additional support, please call 813-745-8000.

From US News & World Report: How to Prepare for a Virtual Doctors Visit

Step 1: Review the Moffitt Telemedicine Consent Form  

  • Read this consent form prior to your appointment.
  • If you agree with it, we will obtain your verbal consent during the appointment. If you do not agree, please call the clinic to discuss your concerns. You may need to schedule an in-person appointment instead. 

 Step 2: Prepare for Your Moffitt Virtual Visits Location

  • Have your Moffitt Virtual Visits Invitation Email available.  If you cannot find the  invitation email, please check your email spam or trash folders.  Or, call the Patient Portal Support Team at 813-745-8111 or email patientportalsupport@moffitt.org to have the invitation resent. 
  • Click on the provided link on the email to test your connection and audio settings. Additional downloads may be required.
  • Use Wi-Fi at your home or work. If you are meeting over a cellular network (for example 3G, 4G etc.), it will use a considerable amount of your data. 
  • If you’re using a computer browser, Google Chrome is recommended.
  • Go to a private, quiet, well-lit location with a good Internet connection for the appointment. 

Step 3: Test Your Virtual Visit via Zoom with a Mobile Device or Computer Browser

To enhance your video conferencing experience, we recommend that you download the free Zoom desktop or mobile application.

  • Test your computer or mobile device’s Internet connection, audio and video for compatibility.
  • Open your Internet browser and enter https://zoom.us/test
  • Select "Join" to start test

Join Meeting Test

  • When prompted, select “Join with Video” to test your video

Prompted on Zoom

Join with Video Zoom

  • Next, an audible ringtone sound will be played. If you hear the ringtone select “Yes” to continue.  If there’s no sound, select “Speaker 1:” for other audio devices connected on your computer.

Hear Ringtone Zoom

  • Finally, test your microphone by speaking into the microphone. If you hear your voice, select “Yes”. If not, select “Microphone 1:” for other microphone devices connected to your computer

Hear Replay

  • When all tests are completed, you should see the following screen confirming your computer is ready to perform a virtual visit appointment.
  • Select “Join with Computer Audio” to familiarize yourself with the Zoom virtual visit screen

Speaker Microphone Good Zoom

While testing your equipment for a virtual visit appointment, get familiar with the following meeting features:

Zoom Features

  • Video or Stop Video: allow video or stop video while in meeting.
  • Share Screen: allow your provider to see your screen.
  • Chat: type in your question or comment to your provider.
  • Leave Meeting: end session.

Step 4: Join Your Virtual Visit via Zoom with a Mobile Device or Computer Browser

To enhance your video conferencing experience, we recommend that you download the free zoom desktop application.

There are many ways to download the free Zoom software to your computer. Below are some of the options:

Option One: Joining Virtual Visits from a computer

    • Open your Virtual Visits appointment email invitation which include a meeting ID and Password
    • Select “Join Zoom Meeting” from this invitation to launch the Zoom meeting:  
      Virtual Visit Meeting
      Virtual Visit Password

Option 1 Join Zoom

  • A default browser will open, and you will see this screen. Click “Download & run Zoom” if you have not installed the Zoom for Meeting software on your computer

Option 1 Meet Start

  • When prompted, select “Run” to install the Zoom software

Run File Zoom

  • Enter your name and select “Join Meeting” to start your virtual visit appointment

Enter Name Zoom

 

  • To use your computer’s microphone and speakers, select “Join with Computer Audio
  • Or choose “Phone Call” to use your home or mobile phone to call into your virtual visit

Computer or Phone Audio Zoom

  • Upon joining you can use the below features:

Zoom Features

  • Mute or Unmute: the red stripe through means the feature is off. Click the icon to unmute.
  • Video or Stop Video: allow video or stop video while in meeting.
  • Share Screen: allow your provider to see your screen.
  • Chat: type in your question or comment to your provider.
  • Leave Meeting: end session.

Learn more:

How to Join Virtual Visits from a Mobile Device
How to Join Virtual Visits from a Tablet