Moffitt Cancer Center Receives 2015 Press Ganey Guardian of Excellence Award for Outstanding Performance in Patient Experience

November 12, 2015

TAMPA, Fla. – Moffitt Cancer Center has been recognized as a winner of the 2015 Press Ganey Guardian of Excellence Award for its commitment to offering an exceptional patient experience. Moffitt was honored during an awards luncheon at the Press Ganey National Client Conference taking place in Orlando Nov. 10-12.  

Guardian of Excellence Award

The Guardian of Excellence Award honors organizations that have maintained a positive performance in the top 5 percent of Press Ganey clients. The award is given annually based on quarterly reports for the course of the award year. Eligibility for the award is based on an organization’s participation in peer groups, inpatient surveying, and a score ranking of the 95th percentile or above from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). 

The Centers for Medicare & Medicaid Services requires all inpatient hospitals to participate in HCAHPS surveys to standardize and measure patients’ perception of their hospital experience. Moffitt began participating in HCAHPS surveys in April 2014, and in its first year of participation, the cancer center has been recognized by Press Ganey for outstanding patient experience. 

“This award is a wonderful recognition of the hard work and achievements by our team members this year, and we will continue our dedication to upholding quality and compassionate care for our patients and their families,” said Jack Kolosky, hospital president at Moffitt Cancer Center.

Moffitt is one of more than 10,000 health care facilities partnered with Press Ganey.

“We are proud to partner with Moffitt Cancer Center,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Moffitt demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”

The award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

About Moffitt Cancer Center

Located in Tampa, Moffitt is one of only 45 National Cancer Institute-designated Comprehensive Cancer Centers, a distinction that recognizes Moffitt’s excellence in research, its contributions to clinical trials, prevention and cancer control. Moffitt is the top-ranked cancer hospital in Florida and has been listed in U.S. News & World Report as one of the “Best Hospitals” for cancer care since 1999. With more than 5,000 team members, Moffitt has an economic impact in the state of $1.9 billion. For more information, visit, and follow the Moffitt momentum on Facebook, Twitter and YouTube.

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities.