Council Initiatives and Accomplishments

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2006 Council Initiatives and Accomplishments:

  • Quarterly editions of PARTNERS, newsletter of the Patient & Family Advisory Program
  • Creation and marketing of, a vehicle for patient and family input to the Council
  • Monthly Recruitment/Hospitality Coffee Hour
  • Quarterly Patient & Family Lecture Series
  • Patient Advisors attendance at staff meetings to promote program
  • Council's input on the following programs/initiatives: Total Cancer Care Toolkits; culturally sensitive care at the bedside initiative; Team Up Web site; cafeteria menus; Patient Education Resource Center policies
  • Participation in training of fourth-year medical students on how to break bad news
  • Volunteering in “patient navigator” program to escort and provide directions to patients and visitors throughout the Cancer Center
  • Advisor input and participation on various hospital committees and meetings

Examples of significant changes made at Moffitt as a result of direct input from patients and family members:

  • Extension of valet parking until 9:30 p.m. for Infusion Center patients who have late treatments
  • Menu changes for inpatients and in cafeteria
  • Addition of two additional locations for Care Pages kiosks to provide better access to patients who want to keep in touch with loved ones and do not own laptops for use with Moffitt’s wireless network
  • Improved signage and maps for patient navigation
  • Changes in design for the West Clinic to improve patient access and comfort

2007 Council Initiatives and Accomplishments

  • Promotion of Patient & Family Advisory Program: PARTNERS newsletter; Patient & Family Advisory Council (PFAC) Web site development; collateral materials such as a DVD for patients and families; signage, etc.; monthly and quarterly patient and family social and educational events
  • Evaluation and improvement of new patient packets sent through the New Patient Appointment Center
  • Development of a wait-time project in the Infusion Center, which will include measurement, analysis, implementation of new practices and measurement again for effectiveness
  • Acquiring media coverage about the PFAC to serve two purposes: increased visibility of the program to enhance patient and family involvement; and recognition of Moffitt’s innovation and leadership in developing such a program
  • Involvement to develop a training program for Patient Service Representatives
  • Facility Design Input: Moffitt south campus expansion project, Radiation Oncology Department, SCU Waiting Area and hospital lobby redesign
  • Recruiting and training volunteer patient navigators to escort and provide directions to patients and visitors throughout the Cancer Center

2008 Council Initiatives and Accomplishments

  • Development of a comprehensive training program on Patient & Family Centered Care for all staff
  • Increased participation in clinical trial design and review
  • Information Technology input: work to update and revamp interactive TV for inpatient use
  • Participation on committee to develop a patient portal
  • Review clinical trial materials for the Gynecological Oncology Department
  • Worked on committee to review the policy on family presence in SCU
  • Unit based Advisor Pilot (3 North) to integrate patient advisors onto team to interact with in-patient population
  • Patient Support Services Visioning and Redesign Taskforce
  • Participation in weekly infusion center events to improve patient wait time

If you would like more information about becoming involved with the Patient & Family Advisory Program, please contact Kim Buettner, Program Coordinator, at 813-745-1390 or email her at

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