Medicare Q and A

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UnitedHealthcare Medicare Advantage
Network Changes

Frequently Asked Questions and Answers

Q: What’s changing?
A: UnitedHealthcare has chosen to exclude Moffitt Cancer Center and Moffitt physicians from its network of providers for its Medicare Advantage members. This includes Medicare HMO/PPO products sold under the names Secure Horizons, Evercare and AARP Medicare Complete.
Q: When does the change take effect?
A: The change is effective Jan. 1, 2014.
Q: Can patients change Medicare Advantage plans?
A: Yes. If patients want to ensure Moffitt and Moffitt physicians are covered by their Medicare Advantage plan, they can change their election during Medicare enrollment. Medicare enrollment for the 2014 calendar year begins Oct. 15 and ends Dec. 7. Enrollment changes will be effective Jan. 1, 2014.
Q: Which Medicare Advantage plans does Moffitt accept?
A: Seven major health insurance companies will offer Moffitt Cancer Center and Moffitt physicians to their Medicare Advantage members in 2014. Companies offering Moffitt to Medicare Advantage plan members include: Aetna, AvMed, Coventry, Florida Blue (Blue Cross Blue Shield of Florida), Florida Health Care Plans, Health First and Humana.
Q: What happens if patients keep a UnitedHealthcare Medicare Advantage plan in 2014 and still wish to receive care at Moffitt?
A: If their UnitedHealthcare Medicare Advantage plan has out-of-network benefits, patients can receive covered services at Moffitt, but they will need to pay out-of-network costs. Out-of-network covered services do not require authorization from UnitedHealthcare, but patients will generally have higher out-of-pocket costs. However, if their UnitedHealthcare Medicare Advantage plan does not have out-of-network benefits, UnitedHealthcare will not pay for any services at Moffitt. In special situations, members can request that UnitedHealthcare authorize services at Moffitt.
Q: Who can patients call if they have questions about their UnitedHealthcare Medicare Advantage plan benefits or costs for services at Moffitt?
A: Patients should call UnitedHealthcare customer service number listed on their insurance I.D. card.
Q: If patients have a UnitedHealthcare Medicare supplement (“Medigap”) policy, does this change affect them?
A: No.

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