Billing & Insurance

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Moffitt Cancer Center plays a proactive role in helping patients receive quality cancer care by working with an extensive national network of insurance and managed-care organizations. Although Moffitt assists in helping patients obtain insurance authorization to receive treatment, ultimately patients are responsible for adhering to the terms of their healthcare plans.

Staff members are available to answer any specific questions you may have concerning your bills and insurance coverage. Please call our business office at 813-745-8422.

Login to the Patient Portal to pay your bill.

Insurance Information

Managed Care/Insurance

Moffitt plays a proactive role in helping patients to receive quality cancer care by working with an extensive national network of insurance and managed-care organizations. Moffitt's New Patient Appointment Center, 813-745-3980, and Cancer Answers, 888-663-3488, are both up to date on the managed care plans for which the Cancer Center is a participating provider.

Medicare Patients on Outpatient PPS

Medicare has changed the way it pays for hospital outpatient services. As a result, we would like to point out some changes that you may note in your Medicare Explanation of Benefits notice.

When you receive services as an outpatient, you are typically responsible for a fee that the Medicare program does not cover. This fee is called a co-insurance. Over time, the intent of Medicare's new system will lower the overall co-insurance for outpatient services. However, at the outset, your co-insurance may either slightly increase or decrease depending on what service you received. Out-of-pocket expenses for Medicare beneficiaries with secondary (Medigap) coverage will remain unchanged.

If you have questions about your bill or the new system, please call the government's Medicare help line at 1-800-MEDICARE (1-800-633-4227), or call our business office at 813-745-8422.

Payment Process

The Moffitt payment process is as varied as our patients. There are private insurance companies, managed-care plans and government payers, such as Medicare and Medicaid. Read below to learn about our payment process.

Your patient account representative will ask you for your insurance cards and information. 

Your patient account representative will need to make photocopies of your insurance cards and any pertinent information related to your insurance coverage. It is important that you understand the extent or limitations of your coverage. A patient account representative will stay in touch with your insurance company throughout your time at Moffitt. With required information and your written authorization, we will be glad to file your claim with your insurance company or healthcare organization. If your insurance coverage appears inadequate or your insurance company chooses to not cover your service, your patient account representative or a social worker will help you to identify assistance programs that might offer help in meeting your financial obligations.

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